LOCAL DELIVERY (SINGAPORE)
It typically takes 3-5 business days, including the packing of your order upon confirmation. After 3 unsuccessful delivery attempts, your parcel will be returned to us. We would be more than happy to redeliver your order but additional redelivery fees will apply.
INTERNATIONAL DELIVERY
We are sorry that we currently do not ship internationally, but have plans to do so in the near future. However if you are interested in ordering from us, please contact us at hello@skalche.com and we will try our best to make it happen!
BOUNCED/UNDELIVERED PARCELS
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Customers will be contacted via email should we receive any bounced/undelivered parcels bearing their names.
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Any additional cost required for redelivery of such parcels will be borne by the customer. We will only bear the cost of redelivery if it is deemed as an error on our part. Details regarding the redelivery will be provided in an email sent to the customer.
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Any unclaimed bounced/undelivered parcels after a 14-day grace period will be forfeited.
skålche reserves the right to deny any request to combine shipping of such bounced/undelivered parcels with any new orders.
PRODUCT CARE
EARRINGS
The materials for all earrings are as stated on the product description. Be aware of the materials you are sensitive or allergic to as some users may experience an allergic reaction towards certain types of metals or materials. skålche is not liable for any allergic reactions and will not be able to offer any refunds or exchanges in these situations.
If you experience any discomfort or allergy symptoms upon wearing any of our jewellery, please discontinue the use immediately and consult your physician as soon as possible.
Discolouring/ Tarnishing:
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Avoid contact with liquids to prevent tarnishing and discolouring. Put on the earrings last before applying any perfume, makeup or oil.
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Store in a dry atmosphere. Minimise exposure to moisture.
Breaking/Damage:
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The earrings (especially non-metals) may be fragile and may break, distort or scratched if dropped from certain angles or heights.
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Studs may loosen after multiple usage (wear and tear) or dependent on the user’s handling. i.e. Pulling of studs with extra force.
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Prevent tugging at your earrings as the jump rings or connectors used may be forced open and may break apart.
Storage:
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Store the earrings in a jewellery box or pouch when not in use or store them in the cards, ziplock pouches, or boxes provided.
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When traveling, place earrings in a box or a pouch to prevent them from breaking, distort or scratched and/or studs from getting bent. Ensure minimal pressure is applied.
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Do not place them in your bags, pockets, wallets (especially non-metal jewellery) as unforeseen pressure or force may cause the earrings to be broken, distorted or scratched.
BAGS
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Store your bag in a dry, cool place away from sunlight. Use a dust bag (or pillowcase) to protect it.
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Do not hang or stack your bags.
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Stuff the bag with paper or fabric to keep its shape.
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From time to time, you can give your bag a mild surface clean. Use a non-abrasive cloth (e.g. microfibre) with a mixture of warm water and mild wash liquid (a gentle dish wash or laundry liquid) to gently wipe the bag surface. Follow up by drying it off with a soft and clean non-abrasive cloth.
Please note that skålche will not be liable for:
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discolouring or tarnishing of products after the purchase has been made and used
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broken or damaged products after dropping, personal mishandling, wear and tear or due to improper storage